How to get your Kenya pension statement

NSSF member statement

Known in English as the NSSF member statement. Look for this name on the site — it may not be translated.

• Your NSSF membership number and national ID or passport number.
• Your Kenyan employers and dates.
• A Kenyan bank account if you expect a payment — benefits are paid by electronic transfer to a Kenyan bank.

1. 1
   Register on the NSSF self-service portal

   The National Social Security Fund holds the mandatory contributions; the self-service portal shows your statement.

   Open this page ↗
2. 2
   If you are abroad, use the diaspora portal

   NSSF runs a separate diaspora channel, which is the right entry point for members outside Kenya.

   Open this page ↗
3. 3
   Check your contributions against the tier changes

   Contribution rates rose substantially under the NSSF Act 2013 as it was phased in, so recent years look very different from older ones. Both are yours.
4. 4
   Check any occupational scheme separately

   Many Kenyan employers run their own registered schemes on top of NSSF. Those are regulated by the Retirement Benefits Authority and hold their own records.

   Open this page ↗
5. 5
   Save the statement

   Keep the PDF. Claims are generally initiated in person at an NSSF office and take a couple of months to process.

The claim process expects you to attend an office in person

This is the standard route. The diaspora portal exists for members abroad, and an authorised representative can attend on your behalf with the right documentation.

Your employer deducted but did not remit

NSSF pursues non-remitting employers. Payslips showing the deduction are the evidence, and the Retirement Benefits Authority handles complaints about occupational schemes.

You cannot find your membership number

It is on payslips and NSSF correspondence. NSSF can trace it from your ID or passport number and employer.

Whether NSSF can pay a benefit to a non-Kenyan bank account.

Upload the statement to your vault and we'll read the figures out of it — balances, benefits, vesting and retirement ages — and tell you what changed since your last one.